Angry before eftar!!

Yesterday I went to apply for a land phoneline for my own apartment ,it's located in Miami so I went to the nearest Central to resume the contracting procedures ,10 days ago I have paid the Subscription fees and they told me to come after 10 days to know about the installment date.

I tried to be very calm before entering there ,I am not usualy nervouse without reason but for anyone dealt with berocracy for many years I had to expect the worst ,and my feelings were true,they told me coldly that there's no available lines in the exchange in my zone and I have to wait till next January until they add new exchanges and cables ,ofcource I didn't believe them cause any child knows that there's always a lines reserved for the emergency cases (like someone with WASTA!) ,I tried to discuss the matter with many persons from the contracting employee to the central's manager himself without any results ,they even told me simply that I can complain them to the telecommunications Minister himself but that will not make anydifference! ,extremly retarded people.

I have rushed out of the central very angry ,I remembered afriend who adviced me to have some kind of WASTA before even applying but I didn't like that ,it's not that I don't like using one(all of us are doing that when it's about governmental issues) but I just liked the idea of going there as any citizen and try to see what they will happen ,worse than that is their continuous avertisments about their evolution and how they are offering services nice and easy ,all of that is just an illusion ,those people simply were born in the web of berocracy andthey will remain like that for ever.